I am the administrator of a website that relies on Cloudflare's services. Recently,

What is the name of the domain?

What is the error number?

CAPTCHA

What is the error message?

CAPTCHA

What is the issue you’re encountering

Request to Restore Manual Security Level Settings or Provide a Solution for CAPTCHA Issues Dear Cloudflare Team

Can you elaborate a bit more about what issue you’re encountering and the site on which you are encountering it?

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please excuse me if this message lacks technical depth.this is my first time posting in the community, and I’m still learning my way around.

Recently, CAPTCHA challenges have started appearing on our website, even though we did not enable them manually. After thoroughly checking our hosting settings, we can confirm that this change was not made by our hosting provider.

Additionally, we noticed that the Security Level option in our Cloudflare dashboard appears to be disabled or uneditable, which prevents us from adjusting the protection level to better suit our site’s needs.

This situation is causing serious problems for our users. A large portion of our visitors rely on VPNs to access the website, and they are now frequently encountering CAPTCHA challenges, which disrupt their experience. As a result, our traffic and revenue have dropped by nearly 50% over the past few days.

We currently have no control over the CAPTCHA settings and would greatly appreciate your help in understanding:

Why the CAPTCHA was activated

Whether it was triggered automatically by Cloudflare security systems

And how we can either disable it or fine-tune it to prevent disruption for legitimate users

Thank you in advance for your support. We look forward to your guidance on resolving this issue.

Best regards

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When it comes to tech, things may not always be what they seem… especially to an admittedly non-technical person. If you could share the address of the site you need help with, that would help community members take a deep dive and better assist you.

If you absolutely cannot share the website address, can you, at the very least, share a screenshot of the page showing the CAPTCHA in question?

Can you share a screenshot of this supposedly locked security level?

You can see an audit trail who made what changes on your account here: https://dash.cloudflare.com/?to=/:account/audit-log

My issue has been resolved, and I apologize for taking up your time and energy. The root cause was my lack of awareness and limited knowledge.

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