I am receiving a 502 error page when I test my button on my facebook business page

[awokenamanda]

I have just set up my domain & hosting and the link seems to be working fine when I type it into the address bar but when I test it from my facebook page, I get a 502 error message. Any suggestions?

[fritex]

May I ask what is your domain name?

Have you got any Firewall Rules active for your domain at Cloudflare Dashboard?
Have you checked if you block any Cloudflare connections to your origin host / server?
Like if you have some Firewall or?

May I ask are this 502 errors comming from origin host/server or Cloudflare?
What happens if you temporarly switch to cloud (DNS only) or Pause Cloudflare on your Site ?

As far as I use Cloudflare, if you get an error 502, it should be from your host/origin server as described at the article below.

May I ask if you have tried contacting your hosting provider? Maybe there is an issue on a gateway / line from them or a maintenance period.

Therefore, have you checked your access or error log at your origin host/server for any clue?

Can you post a screenshot showing this error?

@awokenamanda

502 error message

Furthermore, regarding 502 error message, may I suggest below article:

Community Tip - Fixing Error 502 / 504: Bad Gateway

Error Try the suggestions in this Community Tip to help you fix Error 502 / Error 504: Bad Gateway / Gateway Timeout. Background The 502 / 504 errors are quite similar. Generally, a HTTP 502 / 504 errors occurs because your origin server (e.g., your web host) is returning this code to us, and Cloudflare returns this code in turn to your visitors. They are caused by a problem connecting to an upstream server - meaning your server is trying to initiate a process and this fails to work as expect…

https://support.cloudflare.com/hc/en-us/articles/115003011431#502504error

[awokenamanda]

Yes… my domain name is www.reclaimyourbeing.co/start-today

I am being hosted with Cloudflare

I looked over the article previously but I am still not sure exactly what to do to fix this.

[fritex]

@awokenamanda

hosted with Cloudflare

Using Cloudflare Pages or by what?
I am afraid Cloudflare currently does not provide hosting services so far.

Furthermore, I am seeing error 520 rather than 502 - difference:

Regarding Cloudflare 520 error, may I suggest you to try looking into below articles to troubleshoot the issue:

• https://support.cloudflare.com/hc/en-us/articles/115003011431-Troubleshooting-Cloudflare-5XX-errors#520error

Community Tip - Fixing Error 520: Web server is returning an unknown error

Error Try the suggestions in this Community Tip to help you fix “Error 520: Web server is returning an unknown error”. Background Error 520 is essentially a catch-all response when something unexpected happens or when the origin server incorrectly interprets or does not tolerate a request due to a protocol violation or an empty response. A 520 error occurs when the connection started on the origin web server, but that the request was not completed. The most common reason why this would occur …

Here is a way to re-check if you correctly setup the SSL for your domain with Cloudflare:

Step 2: Setting up SSL with Cloudflare

This tutorial covers getting SSL working with Cloudflare in various different scenarios. This assumes you already have your website set up on Cloudflare with all your DNS records set to , if not - please visit Step 1. Do you want the website to use HTTPS?

Yes

Do you already have a valid SSL certificate installed on your server (i.e. does it already load over HTTPS with a )? Yes If your website already works over HTTPS, you can just set your SSL mode in Cloudflare to Full (strict)…

If any other issues appear, follow the needed steps for troubleshooting from article below:

Troubleshooting SSL/TLS issues

This tutorial post covers the steps you should take if you have enabled Cloudflare, but HTTPS is not working on the site. If your main domain is secure, but a subdomain is not, please see https://community.cloudflare.com/t/ssl-tls-not-working-on-subdomain/75181. 1. Check that the DNS record is set to In the DNS app in your Cloudflare dashboard, check that the DNS record for your domain is set to , not . If it is , Cloudflare is disabled on the site and none of the…

Regarding available SSL options at Cloudflare dashboard, check here:

SSL/TLS app Settings

SSL/TLS Configuration Video: This tutorial covers basic settings in the SSL/TLS app of the Cloudflare Dashboard, including SSL Mode [Off/Flexible/Full/Full (Strict)], Cloudflare Origin Certificates, ‘Always Use HTTPS’ and ‘Automatic HTTPS Rewrites’. The settings covered here can all be found by visiting Cloudflare.com, logging in, selecting the domain and choosing the SSL/TLS app. [SSL:TLS Button] SSL Modes [|717px;x331px;] Off The connection between your visitor and Cloudflare and Clou…

In case you do not have an SSL certificate, you can use Cloudflare SSL, if so, kindly make sure you follow the instructions as follows on the below article to setup an SSL certificate using Cloudflare CA Origin Certificate:

• Origin CA certificates · Cloudflare SSL/TLS docs

Last but not least, kindly have a look here for more information regarding correct SSL settings:

Why you should choose Full Strict, and only Full Strict

Unencrypted & unverified connections Imagine you open Paypal and suddenly get that warning [image] Would you continue? Probably not. For decades leaders in IT security have advocated that people upgrade their sites from unencrypted HTTP to secure HTTPS. And for a reason, everything you send via an HTTP connection is sent in plain text and can be intercepted at any point between you and the server. Equally, you’d probably not proceed if you got such a warning, right? [image] That’s when th…

Ports list compatible and supported when using cloud (proxy mode) on Cloudflare can be found here:

• https://support.cloudflare.com/hc/en-us/articles/200169156-Identifying-network-ports-compatible-with-Cloudflare-s-proxy

Furthermore, kindly re-check if Cloudflare is allowed to connect to your origin host to as follows in the below article:

• https://support.cloudflare.com/hc/en-us/articles/201897700-Allowing-Cloudflare-IP-addresses

Nevertheless, Cloudflare IP addresses list can be found here:

IP Ranges

[awokenamanda]

[awokenamanda]

Sorry yes 520

[awokenamanda]

I purchased the domain through namecheap…so maybe I need to set up hosting through them? I thought I did this through Cloudflare.

[fritex]

@awokenamanda

purchased the domain through namecheap

Great.
Nameservers are pointed to Cloudflare as far as I see:

QUESTION
reclaimyourbeing.co. IN NS
ANSWER
reclaimyourbeing.co. 21600 IN NS eugene.ns.cloudflare.com.
reclaimyourbeing.co. 21600 IN NS malavika.ns.cloudflare.com.

@awokenamanda

set up hosting through them

You have to create (or edit at least) DNS records at Cloudflare dashboard.
Furthermore, point them to your origin host / server IP address (provided by your hosting provider).

Kindly, see below #tutorials as far as you would have to Manage DNS records at Cloudflare and setup the SSL (see my previous post containing useful links):

• Step 1: Adding your domain to Cloudflare
• Step 2: Setting up SSL with Cloudflare

To learn more about how to manage DNS records in Cloudflare, kindly check below articles:

• https://support.cloudflare.com/hc/en-us/articles/360019093151-Managing-DNS-records-in-Cloudflare

Here are the great tutorials how to edit or add new DNS records at the DNS tab on Cloudflare dashboard for your domain:

Adding DNS Records

This tutorial covers adding general DNS records and specifically A, AAAA, CNAME, MX and TXT records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question Click [image] [Please note, the content of the records below are solely for example purposes and should be replaced by valid records with content provided by your web host] Please select which record you need help adding:

A Record

<a class="lightbox" href=&quot…

Editing DNS Records

This tutorial covers editing DNS records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question On this page, you will see a list of the DNS records for your domain. This page is where you edit them. You will see the list of records like this: [DNS Page] You can click the edit button to the right of any record to change it, then click ‘save’ when you’re done. There is also a tutorial on Adding DNS Records Tutorial Refer…

[awokenamanda]

Okay I’ll try this, thank you!