I am not receiving cloudflare 2FA emails

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1

Hi,

Few days ago, my domain was expired and due that I was not able to receive any emails from anyone. Then after renewing I received others so I think cloudflare ones were bounced.

Now, my domain is up, and I can receieve all emails except cloudflare 2FA and other related ones. I tried to use forgot password option, account recovery option but none of the emails are coming to my inbox.

So, I tried to create a support ticket but that asks to login to my account first. Now, finally I created this community account and this let me in there without 2FA… so please help me.

Thanks

2

I also have this question, but it doesn’t seem to get a reply.

3

Hi @OptimBro,

When your emails bounced, they probably stopped sending them.

You’ll need to email [email protected] from the email address on the account and explain the problem. Please post the ticket number here when you receive an autoresponse.

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4

Thanks @domjh

Here’s the autoresponse:

Your request (#2320705) has been submitted and a Technical Support Engineer will be contacting you soon. Priority is given to Enterprise, Business and Pro customers, in that order.
5

What is the ticket number? You sent that in from the account that is causing issues, correct?

Your email is verified and I can see the bounced emails, I removed that account from an internal suppression list so you should be good to go, lmk.

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6

I tried to send a support ticket and successfully got a reply. Now I am very happy that my email address has been able to receive 2FA emails from Cloudflare again. Thank you!

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