I am not able to transfer in new domains because it is missing default payment

General Billing
1

What is the name of the domain?

speedtele.com

What is the error message?

account does not have payment method set up

What is the issue you’re encountering

I am not able to transfer in domain, and I am not able to add any payment method to set default

What steps have you taken to resolve the issue?

  1. I tried transferring in speedtele.com domain name but failed with “account does not have payment method set up” error message.
  2. I tried adding default payment method and received “account does not have payment method set up” message in Red and “Payment method added.” message in Green at the same time.
  3. I checked Billing and noticed payment is not added.
  4. I tried same steps probably around 30 times.

Billing issues requre a Billing ticket with Support

01355473

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try adding default payment method

Screenshot of the error

1DxdDVvAol.png

2

Does using Incognito Mode and a different payment method such as PayPal help or still getting the same error? :thinking:

Did you followed the instructions from article below?

3

Thank you for the reply! Yes, I tried Incognito Mode for both credit card and Paypal with no luck. I followed the instructions for transferring my domain to Cloudflare, in fact I transferred 47 domains so far.

4

Hi @erkan ,

Sorry that you’re facing issues.

I’ve replied on the ticket, requesting some additional information.

Could you please get back to us whenever possible?

Greets

5

Sérgio, I replied with HAR file attached 4 days ago. I haven’t received response since. Cloudflare has removed my default payment method and I am not able to add it back. I am not able to transfer in new domains and I am not able to buy any additional services from Cloudflare. Also, I don’t want to lose my domain names when they are about to be renewed. Please reply back to me through ticket if you need anything else from my end.

6

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

7

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.