I am getting an error 1323

What is the name of the domain?

tubidys.tools

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

kindly fix the issue

What steps have you taken to resolve the issue?

i check billing everything is ok

If you have no unpaid invoices on your Billing page, - then:

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

i m using free plan

That doesn’t matter, you will still have to go through that.

i follow it but no luck still same issue even all invoices paid.

actually i purchase this domain yesterday so i m new owner so when i try to add that domain into cloudflare i m getting following error so please help me to fix.

What ticket number have you been assigned?

I’m actually trying to lead you towards a potential fix.

But you need to follow the advice, and create a ticket.

Without a ticket, you won’t get anywhere.

i have no idea where to create a ticket in past i can easily create a ticket but now its hard and also can you mark or refer to cloudflare official to take a look and fix this issue for me.

So you hadn’t followed it, despite saying so. :person_shrugging:

  1. Create a Billing ticket on this link:
    https://dash.cloudflare.com/?to=/:account/support

  2. Explain the issue, that you have the error 1323, claiming you have unpaid invoices, even though your Billing page says that you don’t have any unpaid invoices.

  3. Wait for a response.

here is my ticket id: * Case ID: [01061867]

let see but i cant access my ticket when i access case id its redirect to this page Cannot locate dashboard account | Cloudflare Support docs why i m getting this ?

A post was split to a new topic: A 1323 error

so how you fix it ? or still you facing the same issue ?

i have same issue how i can fix it

thanks now my issue is fixed thanks again.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.