I already purchased Pro Plan but be still in "Free"

[luutuanvu1010]

What is the name of the domain?

hontam com vn

What is the issue you’re encountering

My plan status did not update

[neiljay]

@luutuanvu1010

What is the issue you’re encountering

My plan status did not update

This is due to the following:

Billing Subscription Update and Invoice Issues

You’re advised to contact the CF support. Please read:

Billing Subscription Update and Invoice Issues

Oct 17, 20:26 UTC Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, th…

[luutuanvu1010]

I sent ticket over 24 hours but i do not receive any answer

[neiljay]

@luutuanvu1010

sent ticket over 24 hours

Sorry for the issue you’re experiencing. Kindly wait for the support reply. Thanks.