I accidentally made a payment mistake. I originally wanted to apply for a $20 service, but ended up choosing a $240 full-year service. I wanted to apply for a refund. Can’t find refund window.
I paid with paypal, but I can’t find the window to apply for a refund in paypal.
Please help me.
You will need to raise a billing support ticket to request this. I don’t know if you can get a refund once purchased.
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.
Is that for the account you are using here? Were you able to open a Billing ticket with the Support team?
Hi @miss.xlice
“FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term. We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.”
However, do bear in mind that you’re benefiting of a 20% discount on a yearly plan.
Kind regards,