HTTPS not working? Please read me first!

This tutorial post covers the steps you should take if you have enabled Cloudflare, but the Cloudflare certificate is not showing when you visit the site.

If your main domain is secure, but a subdomain is not, please see this Community Tutorial.

1. Check that the DNS record is set to :orange:
In the DNS app in your Cloudflare dashboard, check that the DNS record for your subdomain is set to :orange:, not :grey:. If it is :grey:, Cloudflare is disabled on the site and none of the SSL settings will take effect.

2. Check that HTTPS doesn’t work
If you manually enter https://(www.)domain.com, does it load with the Cloudflare certificate? If so, you are probably not forcing HTTPS, enable ‘Always use HTTPS’ in the SSL/TLS app of your Cloudflare dashboard.

3. Do you see a certificate from your server?
If you see a certificate from your server rather than from Cloudflare, you may be bypassing Cloudflare and connecting straight to the server. You can also check for Cloudflare headers in developer tools. If you are not going through Cloudflare, this may be a local caching issue. You could also test your site on a different device and/or network.

4. Is it a mixed content issue?
If the site loads with HTTPS, but you see a yellow triangle/ red shield / not fully secure message, it means that there is mixed content in the site. This is where the mail domain is being loaded over HTTPS, but some resources are loading over HTTP. You can read more about mixed content in this Community Tutorial and you can find information to help you fix it in this Community Tip.


If you still need further help, please post the outcomes of these steps and your domain and the community can try and help.

SSL/TLS Configuration Video:



This is a Community Tutorial, most are wiki posts, so can be contributed to by Regulars and MVPs here, you can view all the community tutorials here. If there is a tutorial you would like to see, you can request one here.

Other great resources on this community include the Community Tips . These address best practices when configuring Cloudflare, how to fix issues you may see, and tools to troubleshoot. Also you can view Expert Tips, great posts on the community that can help users with a similar issue.

We encourage users to check out these great resources and the Cloudflare Support Centre before posting

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