HTTP 404 on video thumbnails

Similar to the “Video not found for live stream” and "Cloudflare Stream thumbnail url 404 threads, I’m getting a 404 error when trying to display thumbnails for videos after getting a list of videos from Cloudflare Stream. The difference is that this doesn’t seem to be a cache or caching issue as I am attempting to access the thumbnails days after the videos were created with live-stream tests, long after any processing was done on the videos.

After getting the list of videos from GET https://api.cloudflare.com/client/v4/accounts/[CLOUDFLARE_ACCOUNT]/stream/live_inputs/[STREAM_UID/videos , I’m grabbing information about each one and putting it into an easily accessible array, then just using it on a page that lists the videos. Unfortunately, my img tags are broken for every thumbnail. For example:

<img src="https://videodelivery.net/3d91a8f535abb98de7956fc55cd2e662/thumbnails/thumbnail.jpg" width="100">

(The URL in case that img tag gets parsed in an attempt to render it is https://videodelivery.net/3d91a8f535abb98de7956fc55cd2e662/thumbnails/thumbnail.jpg .)

I’m even getting 404s when just trying to load the URL in my browser directly. An empty image might be better than a 404 in my situation, but it doesn’t seem to be working at all. Any ideas?

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This is a known gap and we’re actively working on addressing it. It only occurs for live video recordings that have completed being live (so transitioned state from “live” to “ready”).

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That’s odd but good to know. Thank you!

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