It would always eventually fail but it seemed to try to load and make the connection but ultimately the connection would fail and we would get the J10 Failure code. Once exhausted everything else, checking the laptop, security software then checking the network and my firewall, I changed the DNS as a last resort and it worked. I tried a couple of other DNS services without issue but the minute I went back to 126.96.36.199, it would fail again.
I’m using 188.8.131.52, registered in blackboard trial website but unfortunately it isn’t exactly the same scenario as your kids had as there are no contents or video lessons.
What i find strange is that we have been using other learning / meeting services here at home, similar to this and hopefully without any issue so far or that we have detected.
Anyway based in your description it really seems an issue, maybe its just impacting some data centers.
What you could do is to share your ticket number here and one of the moderators might try to push support team.
We are not living normal days, so i understand all kind of delays.
Online school for most of teachers and also parents its not being easy, we were not prepared for it but we will adapt to it one day at a time.
The other variable is the school’s network. In my case it’s UMass Boston. We access the Collaborate sessions through a UMass website which then connects into the Collaborate website.
I’d love to open a ticket or get the attention of a moderator to get the support teams attention. Just not sure how to do that. When I click on support all I get is the community and no way to open a ticket.
I thought you already opened a ticket and no one replied you, so in your second post you were referring to the community post and not an official ticket.
As mentioned earlier i’m using 184.108.40.206 and from user point of view tested two blackboard products:
Black board collaborate with the ultra experience
I’ve “collaborated” during 1h without any issue, tomorrow i can try to add more people in the call, but for the moment i conclude this is not a general issue and is somehow related to your area.
The trial is done by sharing two links, one for participants and other for moderator and when starting the session i was connected to an amazon server based in USA.
Troubleshooting tips that i found, but i think you already went through this: