I have 3 kids in college using Blackboard Collaborate and they have been having varying levels of difficulty of getting in and connecting to classes. Eventually the error comes back as:
Upon attempting to join a Collaborate Ultra session from a school or office network, the session fails to connect and the user encounters one of the following error messages: Failure Code J10
I checked their laptop security and couldn’t find any restrictions and then checked out my network firewall and couldn’t find any issues either.
When I changed the DNS settings from Cloudflare to another provider, the problem fixed itself. Is there a solution to this or do I have to stop using 18.104.22.168?