How to use SSL with Freshdesk

Hello,

We are now using Freshdesk ticketing system in our company. It’s a web-based ticketing system that allows for a custom portal (support.bungalow5.com). However, when I got to my portal I see that my site is “not secure” yet I have a Universal SSL for *bungalow5.com.

Does the traffic need to be proxied in or for the SSL to apply my portal site?

Any help gladly appreciated.

I’m seeing the Freshdesk SSL certificate being served on the domain. This explains why it is being marked as not secure

That tells me that support.bungalow5.com is not proxied by Cloudflare. A hostname lookup confirms it’s a DNS-Only CNAME. But if your Freshdesk setup was done properly, Freshdesk would have a legitimate SSL/TLS certificate with your custom hostname on it.

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