How to unlock a user knowing his Ray ID?

How to unlock a user knowing his Ray ID?

I own a website and CF has blocked a number of my users. I have their Ray IDs but here’s the problem, I can’t find them in my dashboard. I go to Security > Events but it’s empty. I click Add Filter > Ray ID equal 82f519202029296b1622 but still nothing.

What can I do?

When did the user try to connect? The default time range on the events page is the past 24 hours. You can look back a day at a time for up to a week with a free account and see if the ray ID is there.

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