How to undo an incorrect account switch?

General Billing
1

What is the name of the domain?

valetpress.com

What is the error number?

N/A

What is the error message?

This domain name ownership has not been confirmed

What is the issue you’re encountering

Mistakenly created account “claims” our domain

What steps have you taken to resolve the issue?

  1. Added PRO and support case on “bad” account
  2. Support case on our main account (current domain owner)
  3. Added PRO and support case
  4. Cannot find our cases via website
  5. Found the link on community page, can now see my cases
    6.Found no responses to case filed

What are the steps to reproduce the issue?

create a new account and claim your domain on another account

2

Why doesn’t Cloudflare respond to any support requests?

3

May I ask if you could share a ticket number here with us so we could escalate this? :thinking: Thank you in advance.

4

01040659
01035053

1 Like
5

Thanks for escalating this. It does appear that work was done on the account, but we never received any update.

1 Like
6

May I ask if you’ve followed the instructions from below article in the meantime or even before? :thinking:

Thank you for sharing the ticket numbers.

I’ve escalated to the team.

Kindly and patiently wait for a reply.

7

Thanks for the pointer to help. In our case, a user inadvertently created another account and entered our main domain as being owned by that new account. So, no, we did not follow that doc because we wanted to do the opposite: cancel the incorrect request to move.

8

Unless you change the nameservers at your registrar to the ones in the other account, the domain will not activate in the other account. Make sure that the names at your domain registrar match the ones shown in the correct account.

Once you have that sorted, you may want to fix you invalid SPF record. See the following test results for more information.

https://cf.sjr.org.uk/tools/check?d32bdca52a084be0bf603e154190deb2#dns-mail

9

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