How to Stop "Account Suspended" page showing?

General
1

(I am a 66 yr old novice. Please bear with me).

  • I have a CF account.
  • My business’s website is with Bluehost.
  • It has showing up as “account suspended” (for last few weeks which is devastating and dependant
    for customer enquiries).
  • I don’t have an account with Bluehost.
  • A third party / digital media agency set this up and have the account with BH. I paid the agency
    directly for this service. I have also paid the agency in advance for 12 months. (not a fee issue).
  • This agency seems to have gone underground ? / out of business ? / are uncontactable.
  • BH wont provide me with any answers. I"ve emailed them (no reply for 2 weeks but they confirmed
    they received it). Chat support just says to take it up with the agency. I’m stuck in a very frustrating
    loop.
    (The Wordpress website was very old and clunky; so perhaps it should be scrapped in any case and
    start afresh with a new one which I am possibly now forced to do).
  • The “account suspended” page gives my business name a bad public image.
  • The Domain name is current and is not registered with Bluehost. (It is with Vodien).

Question(s):

A) Can I change something on the CF control panel to make this “suspended page” stop showing up ?

B) Do I close down or possibly suspend ? my CF account ? and this will have the same effect ? (I guess I’m now paying monthly for not having a functioning website anyway.

Any help /advice would be greatly appreciated.

Thanks in advance.
Garry.

4

Is the domain registered to you and accessible in your Cloudflare account @corstorphan? If you have access to DNS records, I would set up a new (albeit possibly temporary) site (perhaps on Cloudflare pages) and configure the domain to point to that.

Shutting down your CF account would probably remove the account suspended message, but would do so by making the domain completely inaccessible—not something I think you would want.

1 Like
5

Thank you for your help and advice. (I’m frantic).

The domain name is registered to me (I think) via another provider Vodien. The domain is not registered with Bluehost. (hopefully thats a positive ?).

I think I can access the DNS records through the CF control panel. I have looked at these before, but dont understand it and am worried I may do more damage (if thats possible) by tampering with any settings.

A “temporary” site could be a quick, short term, solution.
I am not familiar with Cloudflare pages, but will look into this now.
Regarding a “temporary site”, I am wondering if this is something I could do myself (but I cant code etc). Im guessing some kind of “template” type of temporary website is what I should be looking at in the interim ?

I agree that shutting down the CF account and making the domain inaccessible is not ideal.
I just want to stop the suspended account landing page showing as quickly as I can.
Possibly not close the CF account down, but can perhaps it can be put on hold or something ??

Again thank you (and for bearing with me).

6

Hello @corstorphan

Our team responded to #2772221 that the suspension was not from Cloudflare.

The following suspension page is from your hosting provider, which you may want to check with them on the reason. Unless you are referring to different domain, would be great if you can share the screenshot from your end as well.

image
image782×285 18.1 KB

1 Like
7

Thank you for your reply / help.
Yes, upon CF support’s helpful advice (some time ago now), I did contact Bluehost who have the account for my website through a third party media agency. (the start of my problems and as outlined in this thread initially).

8

A very simple page might look something like

<!DOCTYPE html>
<html lang="en">
  <head>
    <meta charset=utf-8>
    <meta name="viewport" content="width=device-width">
    <title>Website Title</title>
  </head>
  <body>

    <h1>My Temporary Website</h1>

    <p>This is my temporary website....</p>

  </body>
</html>

This would go into a file called index.html inside a directory e.g.

temp-website
└── index.html

You would then publish the temp-website directory to Cloudflare Pages using the Drag & Drop method then follow the Custom domains documentation to point your domain to this temporary site.

It isn’t pretty, but it removes the account suspended page, at least until you are able to sort something else out.

1 Like
9

Thanks again for your prompt reply and help.
Anything involving code is just way beyond me. (the business website was word press org and I couldn’t change anything myself apart from say some images).
Your solution would be quick and good in that regard; at least until I sorted out something else.
I guess I was thinking along the lines of perhaps creating a word press website (no coding ?) using my own domain (if possible); or go down the wicks, square space (other) path, and just lose the current old website and files / data altogether. I found copies of how my website used to look on Way back and could possibly use this for reference for a new site. Perhaps this is best, easiest and quickest way to go for a novice. (and / or promptly engage a professional to expedite).

10

Using something like Squarespace, Wix, WordPress .com (or one of the plethora other such services) is possibly a good way forward—they are drag and drop and no knowledge of HTML, CSS, or JavaScript is required. This would enable you to set it up and manage it yourself without the worry of losing access when an agency goes bust. Many of these tools allow you to have another party act as an editor while you remain in control.

The use (or not) of Cloudflare if you go down this path is another thing @corstorphan

11

Thank you for the advice and reassurance re DIY going forward. This really sounds like the optimal solution. I think Ill engage some professional assistance; even just to expedite getting set up and then I could just tweak things to suit. The (~ 10 yr) old site was quite broken in many aspects; but over the last few years (especially during these uncertain times), I just left things as they were. A fresh start may actually be a blessing in disguise. I’ll get some advice as to whether continuing to stay in CF is recommended (and why). I just want to keep it all simple. the, I very much appreciate your time and effort spent on my problem(s).

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12

I am glad to hear that you have a plan of attack to remedy these issues. If you need further assistance. We are always here at the Community to help out. Take care and good luck!

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