Hi, I have just migrated my website from web hosting A to web hosting B.
I changed the NS of my domain and point it to web hosting B name server.
Web Hosting B offers build-in Cloudflare service for all websites that hosted under their service.
I tried to activate the Cloudflare service under web hosting B, but I received the following error message:
Cloudflare is already activated for “mydomain.com” under a different account. If you want to enable Cloudflare through this partner, please log in to your Cloudflare account and choose “Disconnect” on your Cloudflare DNS Settings page.
I’m guessing that web hosting A was the one who activated my domain under their Cloudflare account. I don’t have the access of their Cloudflare account.
Is there a way to revoke the authorization of my domain under their Cloudflare account?
I am the owner of my domain and have the full control over my domain at my domain registrar.
Your recommendation is assuming that everyone is playing nice and honest. The actions of previous host is beyond my control and it is up to the previous host to respect my request or not. Therefore, there should have a way to revoke the authorization of my domain in CloudFlare which was activated by 3rd party that is beyond my control. I can add any DNS record such as TEXT dns record, etc… to prove my ownership of the domain.
My recommendation is not based on an assumption but on the first course of action. I dont think your host would have a reason not to comply with your request.
If, for whatever reason, they actually do not, you can always come back and we can check what other options there are
Also, in that case it would be good to let Cloudflare know so they could reconsider the partnership.
I have written an email to the customer support which eventually replied by their admin, saying that they will look into this matter asap. But yet, it seems to be no actions being taken by them. I have used reverse ip at the old webshite ip and found that they are actually a re-seller of web hosting package. They purchase/rent a web hosting from another web hosting company in Hong Kong (which seems to be also another re-seller). They rent a some linux and windows shared hosting, and re-rent it. The previous web hosting seems to be a little busy.
Anyway, I have solved this problem by opening a support ticket in Cloudflare on 10/10/2019, and this ticket was read and the problem get resolved. The Technical Support Engineer of Cloudflare deleted the domain in the other account which was in “Moved” state.
There is a reminder that support ticket from a free account (I’m using the free Cloudflare) will not be priority entertained. It took around 5 days for Technical Support Engineer to look into this ticket. Well, 5 days is still considered ok, better than never resolved
Thank you anyway. I’m now relieve and happy for the problem is resolved. Thanks again.
