How to remove an IP address from Cloudflare's block list

Good afternoon. We encountered the following problem - we are forced to pass client traffic in our network through a filtering proxy server. Apparently, the IP address of this proxy got into some Cloudflare block lists and many customers complain about the unavailability of resources using Cloudflare. How can I remove my address from the block list or who can I contact about this?

Website owners can literally do what they want to do with their websites, that’s beyond the control of Cloudflare, even when the website owner choose to use Cloudflare.

Contact the website owner, and at the bare minimum, include the Ray ID you see on the error page, and they will be able to dig deeper in to the situation with you.

Connecting through various hosting providers (and not directly through the IP address provided by your ISP) is likely to cause you problems from time to time, similar to how many website owners are (often purposefully) attempting to block e.g. VPN addresses from accessing their websites.

Many websites will likely frown upon you for things like that, and such things are decisions made by the website owner, and therefore nothing Cloudflare can assist you with.

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The destination host address in such cases is always owned by Cloudflare. It turns out that administrators have access to the end hosts hosting sites and can make changes to their firewall configurations or something like that, am I right?

Yes, of cource, we know that. I repeat, the situation obliges to use this proxy, this is the proxy of the Internet provider. But that’s not the point.

Thank you for your reply!

I’m not sure if we have the same understanding of “owned by”?

The fact that you host your site with some hosting provider, that itself doesn’t mean that the hosting provider owns your site.

The fact that you use Cloudflare in front of your website, that itself doesn’t mean that Cloudflare owns your site either.

Cloudflare simply provides some tools, how the individual website owner uses them, is completely up to them.

I’m not sure I understand what you mean, especially around e.g. “administrators have access to end hosts hosting sites”?

If it is supposed to mean something like e.g. “The individual website owner(/administrator) has access to create or change individual firewall configurations for their own website”, it would sound to be spot on.

The website owner can configure firewall rules, for example like this:

  1. Blocking multiple AS numbers (e.g. complete ISP’s).
  2. Blocking visitors that does not appear to come from EU (Europe).

Those are just a couple of the many things you can do, when using Cloudflare in front of your site.


Thank you, got it now

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