How to reenable my webiste after being deactivated by Cloudflare

Feedback Feature Request Submitting & Feedback
1

Four days ago, one of my websites was deactivated suddenly by Cloudflare without any warnings or notices before.

Here is the first email from Trust & Safe team:

Your domain was routed off the Cloudflare platform for violations of our Terms of Service (viewable at Self-Serve Subscription Agreement). Specifically, the purpose of Cloudflare’s Service is to proxy web content, not store data. Using an account primarily as an online storage space, including the storage or caching of a disproportionate percentage of pictures, movies, audio files, or other non-HTML content, is prohibited.

In order to speed up images loading, I implemented Image Resizing feature and the compressed thumbnails were cached by CDN on Cloudflare. After reading the response above, I
assumed my website was deactivated due to this reason so we disabled this function and replied to Trust & Safe team immediately.

However, they only replied as following:

After further review, we will not be removing the restrictions at this time.

I had no idea what to do next and there was no more response even I sent them some emails later. I would love to try my best to fulfill Cloudflare’s terms. Please give me some technical advises.

2

To use a subdomain or domain strictly for images/audio/etc, your main domain would also have to be on Cloudflare. Many popular streaming sites (that don’t use CF stream) and image boards use Cloudflare, but each one has their main website proxied through Cloudflare (and most are pro/business customers).

Based on that, you should probably ask them if putting your main domain (the domain you link to your content from) on the account would get the restriction lifted. Hopefully that is all that’s needed, but they may ask you to upgrade depending on how much data you used before the deactivation.