How to file a support request?

#1

Hello,
I’ve bought a new domain and now trying to add it to Cloudflare.

  1. Domain was banned previously and can’t be added so to unban it I have to file support request.
  2. To create a support ticket I need to select domain from domain’s list.
  3. To select domain I need to add it to Cloudflare.
  4. See point 1. :slight_smile:

Anybody know how to break that vicious circle? :slight_smile:

#2

Drop them an email at [email protected]

#3

Thank you!
But there’s no sign on a website about that way to resolve issues. Great UX work! :slight_smile:

#4

They answered and suggested to create support ticket in a usual way :joy::joy::joy:

#5

Well, an email to that address should open a regular support ticket.

#6

Yes, it’s opened and closed with that “advice”. Now I’m trying re-open it.
Anyway thank you.

#7

Was that maybe an automated response? Just reply to re-open it.

#8

Yeah, I did it. Now waiting for answer.