How to customize rate limiting settings when greyed out?

What is the name of the domain?

forums.builttolastnews.com

What is the issue you’re encountering

I can’t enable rating

What steps have you taken to resolve the issue?

I’ve read the documentation: Create a rate limiting rule in the dashboard for an account

It says nothing about why it’s enabled for others and not me.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Flexible

What are the steps to reproduce the issue?

Go to settings > WAF > rate limiting

Screenshot of the error

I can replicate that in my free account, not in my enterprise. I have not yet tested the others. Suspect it’s something to do with this line in the doc you mentioned, The available characteristics depend on your Cloudflare plan and product subscriptions…digging

The counting characteristics by plan is documented here: Rate limiting rules | Cloudflare Web Application Firewall (WAF) docs
Only Enterprise with specific addons gets extra options for Counting characteristics.
That also doesn’t prevent you from using Rate limit, you’re just locked to it being counted by IP.

1 Like

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.