I bought the domain from Cloudflare The previous domain was deleted after 28 days, and the original nameservers were leanna.ns.cloudflare.com and zac.ns.cloudflare.com. However, the current nameservers are arya.ns.cloudflare.com and jaxson.ns.cloudflare.com. Since this domain was purchased directly from Cloudflare, I am unable to change the nameservers. Please update them manually
What feature, service or problem is this related to?
Two sets of nameservers is a very good indicator the zone (website, domain) is in two different accounts. It can only be active in one account.
Are you sure you used the account you are using here to purchase the domain? (I do not see an invoice for that purchase in the account you are using here, hence my question)
Please try this recovery link and then check any and all email addresses you may have used to see if it was purchased in a different account, https://dash.cloudflare.com/forgot-email.
The language is Korean, so you wonโt be able to check it accurately, but if you look at the picture, it is definitely correct that you purchased it from Cloudflare with that account.
An email has arrived that the account has been deleted after the update deadline with the account, and there is also a history of purchasing with the current email account (with google oauth 2.0 login).
I tried to activate the domain today, but itโs not being activated due to the NameServer issue, and after searching that part, it seems like itโs something I canโt solve.
I carried out the following work.
DNS settings are complete
I tried to change the NameServer according to the instructions, but it said it could not be overwritten.
I checked all the official documents, but there is no way to erase and reapply the existing Name Server anywhere in Cloudflare.
Area: "bns.works" (account: ") has been deleted by Cloudflare at 2025-02-10T10:42:55.479614413Z.
If you accidentally delete a zone, you can add it again to restore the existing configuration of the zone. For more information about deleting a zone, see the link below.
This came to the mail linked to this account, you are currently logged in with this account, and the account that created the dashboard is this account as well.
Thank you. From the images shared, I see the domain is pending in the account you are using here, but it was not purchased in the account you are using here.
Did you do this part
In the account you are using here, go to the Billing section of your dash,
You added the domain to the account you are using here (hence the dashboard is asking you to change nameservers to make it active in the account you are using here). But, you did not purchase the domain name in the account you are using here.
The domain is active in a different Cloudflare account.
The domain was indeed purchased on the 13th, but not in the account you are using here.
You can verify that by following the link provided and checking every email you may have used. Iโd also search the email account you are using here to see if you can locate the invoice. Do the same for any and all email addresses you may have used to purchase the domain.
