How to change super admin email?

Hi, how do you change super admin email?
I’ve added the new email as normal admin and then removed it.

Then I’ve tried adding it, but the error that said “Unable to update, email already in use” came up.

Then, I waited for more than 24hours to do so but the error still came up.

What’s the best way to do this? Thanks

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Hi @marilyn, email addresses cannot be reused and there is not an easy way to change the superadmin. Best course may be to:

  • Create a new account using the desired email (that may be an issue if you’ve used/removed it once before)
  • Add the zone as pending to the new account
  • Mirror/recreate the DNS records from the current account in the new account
  • And then update the nameservers with your domain registrar to the new Cloudflare nameservers which were assigned to the new, pending zone

If you encounter issues using the desired email or anything else, please post back and tell us how it’s going.

I am in the middle of transfering a Domain to another account, because I am superadmin and I am leaving the company.

There is a SSL cert running on cloudflare.

How do I transfer that correctly, so there is no gap in which the service is not reachable?

We run a software on that domain that should be useable the whole time.

I have created the new account under the new email and the domain is waiting for nameserver changes.

can I create and install the SSL cert before I change the nameserver?
will that work?