I have an e-commerce store selling digital games and need a solution to buyers disguising their identity and not disclosing their true location. The number one problem is CC chargebacks and PayPal unauthorised access cases which 90% of the time win in the buyer’s favour because their IP or confirmed address might be different to what they have on their PayPal.
I know VPN’s are not considered fraudulent, though verifying the buyer’s true identity and location plays a crucial part in maintaining business.
How do I go about examining the buyer’s browser before allowing them to access the website? Is this even possible? I understand it will most likely be impossible to catch 100% of users. I currently have a risk score and IP monitor plugin on my website.
Any ideas and advise is appreciated.