What is the name of the domain?
What is the issue you’re encountering
Cannot add DNS records
What feature, service or problem is this related to?
DNS records
Cannot add DNS records
DNS records
Add in the dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/dns/records
Guide…
I have read this documentation. My domain is not showing up so I cannot get to DNS records, but I am being directed by GoDaddy that I can’t make the additions there due to the Cloudflare Nameservers being used.
Did you set up a Cloudflare account before? Or have you just created one because Godaddy says Cloudflare nameservers are in use?
I was just added by my client for my specific account. He had one setup previously.
We also tried going straight through the oneclick connection option and as a super admin it said I did not have the ability to make changes to the domain.
If you have been added to the account where the domain is managed, make sure the account owner has set permissions for you for that domain.
I am Super Admin for all domains.
You can try to log out, press “Forgot my email”, enter the domain and check the account is the correct one for the domain.
Or you can try to add the domain to the account you are currently logged in to. If it allows you to add the domain, you are not in the account where the domain is active.
The domain is currently active in an account and only that set of Cloudflare nameservers are in use…
https://cf-dev.sjr.org.uk/tools/check?a5265247f6614647a40d6512c97eb685#dns
Thank you for your help I will give it a go.
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