How long it takes for getting reply on support ticket



I have recently added my new site on cloudflare but i am having some issue i tried to open support ticket but more than 2 days still no response, anyone know how long does it take normally? My ticket id is 1501622



Basically it depends on your plan. Paid plans have a higher priority than free.

We can try to help you, we just need some information about your issue. :slight_smile:


Oh i am trying it out right now with free because i want to know if it can help my site as its ad network. And the issue i am facing is when i enable the cloudflare my ads go disappear from all user websites. I have tried to check everything but unable to find the reason why its doing that so far :frowning:


The ads disappear but your site is still working? :thinking:

Can you access them directly when CloudFlare is active? I’m guessing that your ads are served with a bit of Java or something. Have you activated “Auto Minify”? Thus caused some problems with my Nextcloud"oder instance.

Another guess is the Hotlink Protection. Is it active?


This topic was automatically closed after 14 days. New replies are no longer allowed.