Not a blessed person gets back to me. 6 months and running of trying to get a contract cancelled. Multiple support cases created and reportedly ‘resolved’ with no change.
What steps have you taken to resolve the issue?
Cancelled our contract. Opened 3 cases in the last 6 months. Will now start spamming P1 support daily until this is resolved.
Billing issues requre a Billing ticket with Support
01042700
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
We cancelled our contract back in April. Still getting billed. Sent multiple bills to multiple support cases and same outcome. I’ve tried calling in to get live support and it’s next to impossible. Even going down the tree of ‘I have a security incident I need to report’ nets a voice mail. How does this company not have a worse reputation.
So, I received a canned response of instructions on how to downgrade and cancel my plan. The problem is we already downgraded, and it looks correct in our portal, but we continue to get billed. So, at this point what do I do?
“I will mark this as pending for now, but let us know if you have any further questions or issues by replying to this email.”
So, I replied nearly daily for about a month with a simple “looking for an update” with no response and no auto reply only to find that the case was closed. Looking over the auto response I received this time the very end of the email just states “If you have any questions or run into any issues in the meantime please do not hesitate to reach out.” -email? -portal? b/c navigating through the portal without having an active paid for subscription doesn’t give me many options b/c you need to pay for support. I’ll try responding now.
