How is my site active when the domain is not pointing at Cloudflare

DNS & Network
#1

hi

how can my site be active: https://www.screencast.com/t/LqoNK8MqgZ3 when I have changed my nameservers back to the hosting companies Nameservers.

A couple of days ago I changed my Nameservers to Cloudflare, the site went down, never to return.

See here: https://www.screencast.com/t/6Xa6BMaMyK

So as my site was down, I changed the namerservers back to my hosting company and my site is back up and running.

Any ideas, what we may have done wrong? or what could have gone wrong. We have had nothing from Cloudflare support!!

#2

Your site is active because Cloudflare hasnt checked in the meantime and assumes it still points to Cloudflare. Wait a couple of days and the site will be deactivated once Cloudflare checks again.

#3

hi

I changed back to my server companies Nameservers, as the site being down for nearly 24 hours is no good for me.

I may try again with Cloudflare, but the severe lack of support, sending out automated responses has really annoyed me!!

They really need to get some humans back into their organisation!!

If it wasn’t for the fact that 123Reg our registrar are even more incompetent I wouldn’t have bothered with this community support. And that CDN systems are something websites need :slight_smile:

#4

Oh and i should have send, it takes alot longer that a couple of minutes. When I last clicked on ‘Check Nameservers’ it was put in a queue and still there a couple of hours later.

#5

There are, it’s just that auto-responders are quicker and 95% of cases nail the response. If the issue is till open in a few hours after you reply to the auto-responder you will get a human. Also you need to consider that support costs and you are probably on the free plan which is, obviously, free. You have lower priority than paying customers, for obvious reasons.

#6

That still doesn’t explain why Cloudflare never noticed the Nameservers changed? See here: https://www.screencast.com/t/jh6n0sFS the siteground nameservers remained in place even though we changed them on the registrar… and I completed a nameserver check to confirm they HAD changed.

The website remained down.

So in theory… please correct me if I am wrong.

I change the domain registrar Nameservers, to the Cloudflare Nameservers and in a few hours, maybe 24 hours the Cloudflare nameservers will appear here in this section: https://www.screencast.com/t/5dTz0eamMe ?

And changing the namerservers is the only thing I need to change? to Make the website connected to Cloudflare?

#7

I am not quite sure what the issue is. You pointed your domain away, right? So everything is on the new nameservers at this point. Whether Cloudflare lists it as active or not shouldnt really matter, should it.

#8

hi

We pointed the domain at the right Cloudflare nameservers. So my question is

a) Is that all that is needed to allow my site to work through Cloudflare?
b) when the Nameservers have propagated then in Cloudflare Nameserver area it should show that the domain is pointing at the correct Nameservers, here: https://www.screencast.com/t/jh6n0sFS

The reason I am asking is I don’t want to change Nameservers and the site go down again. And it seemed odd to me that Cloudflare never picked up the Nameservers had propagated.

#9

You said you pointed your domain away from Cloudflare and wondered why it still is active, right? So what is it now?

#10

hi

We pointed the domain at the right Cloudflare nameservers. So my question is

a) Is that all that is needed to allow my site to work through Cloudflare?
b) when the Nameservers have propagated then in Cloudflare Nameserver area it should show that the domain is pointing at the correct Nameservers, here: https://www.screencast.com/t/jh6n0sFS

The reason I am asking is I don’t want to change Nameservers and the site go down again. And it seemed odd to me that Cloudflare never picked up the Nameservers had propagated.

#11

We pointed away because the connection to Cloudflare didn’t work and the website was down for 12 hours. That is why I am now asking these two question before I attempt to change the NAmeservers again

#12

Right now it is not pointed at Cloudflare.

Yes.

No, you dont need any nameservers in Cloudflare, there shouldnt be any such entries.

#13

Many thanks for all the answers :slight_smile: And help, we are going through the process again and the site has gone down again.

#14

Hi

we have changed our nameservers to Cloudflare and the website has gone down, can anyone help and point out what we might have done wrong?

Many thanks in advance. URL: harrisonsaccountancy.co.uk

#16

well the site is back up now. it must be down to Propagation.

#17

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