How do I whitelist a URL?

Hi,

My website is loading very slowly, more precisely two dynamic-style.php scripts are taking 7-9 seconds to load. Theme support said I should ask my host to whitelist dynamic-style.php call so the theme could use it.
My hosting provider support said the problem lies in Cloudflare which acts as proxy and that I should whitelist the URL there (http://example.com/wp-content/themes/example/styles/dynamic-style.php)

Can someone tell me where can I do this? I only found instructions on how to whitelist IPs.

Any help would be much appreciated.
Thank you.
Best,
Barbara

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