This was from hostgator support:
Thanks for being on hold, the A record of the site mopkings.com is pointing to cloudflare that is to
So as the a record is not pointing to us , we will not be having the access to your site files that is the reason it is not appearing while we configured with the Hostgator server. Once you point the IP from cloudflare to us that is to 220.127.116.11, the site files will be appeared on our end.
Yes, the servers can be switched back and the DNS can be reverted but as the servers are already pointed you have to contact the cloudflare to update the DNS to us and then after some propagation time the servers and the site will be pointed to us then you can see the files and folders in File Zilla.
I hope you are able to understand this.
Can someone please help me. Thanks