How do I get access to our own websites!?

Website, Application, Performance DNS & Network
1

What is the name of the domain?

talent84.co.uk

What is the error number?

N/A

What is the error message?

N/A

What is the issue you’re encountering

We didn’t move this website to Cloudflare

What steps have you taken to resolve the issue?

In vain tried to speak to anyone at Cloudflare to see who has moved our sites/why and how we get them back. Next stop is to contact law enforcement.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

N/A

2

Using Cloudflare requires changing the nameservers at your domain’s registrar so someone at your organisation did, or gave the registrar credentials to someone else to do so.

Cloudflare won’t tell you anything about an account you do not control.

Your site was added to Cloudflare on 2024-03-04 (see securitytrails.com) so maybe that will help you indentify who did it and you can ask them.

You can remove the site from Cloudflare by changing the nameservers at your registrar again, there’s no need to access the Cloudflare account where the domain is added.

Cloudflare is not hosting your site and DNS records are not proxied, but your host seems to be using Cloudflare themselves.
https://cf.sjr.org.uk/tools/check?a41d3f50e4e343dba3b401773090f3da#dns

[add] Host is WPEngine.

2 Likes
3

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.