Our former employee left in May , 2020, we lost access to her account, which is associated with our current Cloudflare account. I created a new ClouldFlare account as instructed, I would like move our domain to new account. However, ClouldFlare sent me the same information " Moving domains between Cloudflare accounts" again and again and I still have no clues what I need to do?
Could somebody help?
Our domain: Mabplexinc.com Registrator: Godaddy
Our old email address associated with our account is We no longer have access to our old email account, [email protected]
Furthermore, there were topics similar to your issue.
You could be kind of stuck at this point if you cannot access your Cloudflare old account? The only transfer procedure Cloudflare documents basically requires you to start from “the scratch” with the new account.
This topic here has got some posts in a situation where the agency failed to have a backup option for Cloudflare account and the employee left it:
Otherway, I believe you already tried the below steps?:
Or sending an an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account
If yes, do you have a ticket #number?
Could you share it here?
The auto replies on those tickets notes that while we would like to assist you with your inquiry, for the security and privacy of our users we can only work with the account holder directly, but your email address is not listed as the owner of any Cloudflare account.
If you are a Cloudflare account holder, please submit a new support request from the email address you used to register your Cloudflare account:
But, if you still have this domain active and this e-mail.
Even if not active the “e-mail mailbox”, if you manage your domain and your e-mail, you can create this mailbox (if missing or is being deleted in the meanwhile) - that way, if it was associated to an Cloudflare account you could try with an option of “Forgot password” to reset it?