How can we unblock a customer that has been blocked by Cloudflare?

We have a customer that has received notice that they have been blocked by Cloudflare and are no longer able to view our videos. Are we able to help them get unblocked?

Defined blocked by Cloudflare. Are they seeing a page with a ray ID? If so, then they can send you the ray ID and you can see why the page was blocked.

1 Like

Where can I find that information when I have the ray ID?

Go here: https://dash.cloudflare.com/?to=/:account/:zone/firewall then Add Filter. One of the options in Ray ID and paste it there.

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.