I will hand over my Cloudflare account to someone. So, I want to permanently delete these invoices & documents so they can’t see the other domains that I renewed.
How to do that? Please help!
The best course of action would be to move the domain you want to transfer to another account and hand over that account to the new person. If that zone (domain) is registered via Cloudflare registrar you need to transfer it to another registrar as you cannot move cf registrar domains between accounts.
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But the problem is the domain I have sold is locked for 60 days as I changed the whois information.
So, I transferred my other domains to another registrar so that I can handover the sold domain with the Cloudflare account.
But this billing invoices are bothering me. I don’t want my other domains to reveal.
That’s why, I urge the Cloudflare support to remove these invoices from my Cloudflare account.
Can you open a billing ticket with the team? Normally, neither you nor Cloudflare can delete invoices and documents from the billing section of your Cloudflare account and the Community does not have access to #general:billing details.
Open a ticket here for the team to follow up, https://dash.cloudflare.com/?to=/:account/support Once you have a ticket number if you can share it here we’ll flag this topic for the team.
I need to hand over my Cloudflare account to someone because I have sold a domain registered in this account. I tried to transfer the domain to another registrar but I couldn’t. It’s because the domain is locked for 60 days as I changed the whois information.
As the buyer can’t wait for 60 days, I decided to give this Cloudflare account with the sold domain to the buyer.
That is why I transferred my other domains from this account to another registrar so that I can hand over the sold domain with the Cloudflare account to him.
But these billing invoices are bothering me. I don’t want my other domains to reveal.
That’s why I urge Cloudflare support to remove these invoices from my Cloudflare account.
So, I want to permanently delete these invoices & documents so they (the buyer) can’t see the other domains I renewed.
Please do it for me.
Hi Cloonan,
Thanks for your immediate response. I really appreciate it. I opened a ticket. Here is the ref no: ([#2761558]
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I have escalated this topic for my colleagues in #general:billing and have added myself to your ticket to track progress.
I am really thankful for your help. I look forward to hearing from your colleagues in the billing section.
Sincerely,
Abu
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Hi Abu,
Billing Team has responded on the ticket.
Please follow up with the Billing Team via ticket.
Thank you.
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