I’m replying to the automated response to my billing enquiry sent via the help center.
When I replied via email, I got a message delivery failure:
Your email to group [email protected] was rejected due to spam classification.
so… how am I supposed to get support?
I also noticed that Cloudflare is using googlemail - is this right? I’m disappointed that Cloudflare uses googles services.
How did you make the ticket? It should be done through https://dash.cloudflare.com/?to=/:account/support. Or are you replying to a ticket that has been opened.
I’m replying to a ticket I opened.
You should open the support dashboard and reply from there: Requests – Cloudflare Help Center
yeah, except when i click ‘sign-in’ - nothing happens.
correction: it simply reloads the page.
edit 2: it seems Firefox’s default tracking protection breaks cloudflares support sign-in. Disabling it allows me to log-in to it.
but anyhow, I should be able to reply via email - it’s kinda unacceptable for a service provider to reject emails from customers by way of spam filter.
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