What is the name of the domain?
What is the issue you’re encountering
Two payments for the same domain transfer
Billing issues requre a Billing ticket with Support
01133095
In what area can we help you?
Refunds
Several days ago I contacted you explaining that you charged 2 times for the same domain transfer.
I only received an automatic reply that doesn’t helps. This reply says that I must reply if it not helps.
I replied immediately and I don’t receive any reply/refund.
I insisted on reply more times but nobody replies me.
Thanks.
Unfortunately the billing support team has quite a backlog at the moment, causing a reply to your ticket to take multiple weeks.
They will eventually get to your ticket and resolve the issue of you being billed twice, probably by issuing a refund for the duplicate trx.
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Thank you very much for your quick reply, @arunesh90 !
Do you really think that a billing question about to charge 2 times for the same service, will be replied after multiple weeks?
Seems legal and ethically incorrect.
Thank you!
Yeah unfortunately Cloudflare’s recent billing system migration came with a lot of bugs/issues, with one of the side effects being that the billing support team has a massive ticket backlog now, causing the response times to be multiple weeks in most cases.
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