How can I get a refund if I was charged 2 times for the same domain transfer?

The same domain name, the first time I operated the domain transfer, the fee was deducted once, I check the email to show that the transfer was rejected, then I went to the platform and clicked cancel transfer, and then tried to transfer the same domain name again, the fee was deducted again, I check the email to show that the transfer was failed again, and I canceled and abandoned the transfer, how can I get a refund for the two fees? I canceled and abandoned the transfer, how can I get my money back? Thank you.

Welcome to the Cloudflare Community. :logodrop:

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing.

I have submitted it, please help me out, thanks.
#3217343

1 Like

I have submitted your request for review. Cloudflare staff should respond both here and in the ticket. Billing specialists are likely to be facing large workloads right now as they address an ongoing incident, so please be patient.

Hey there,

Thank you for sharing with us the ticket number. Our billing team is currently reviewing your ticket, and you should get a reply shortly after.

1 Like

Hi, I don’t see a refund on my paypal account or credit card so far, is there a mistake somewhere?

Hi, it’s been a long time, can anyone reply to resolve this issue, I still have charges that I have not received a refund for?

Sorry for the troubles. I fagged your post and ticket for my Billing Colleagues to investigate. I suspect it’s a timing issue but they’ll be able to tell for sure as they’d previously indicated on the ticket the refund had been applied.

Hi, I am also wondering why I haven’t received my refund after so much time has passed, I have also given feedback to paypal, paypal incident number: PP-R-OUP-522671770, please deal with it as soon as possible, a lot of time has passed and you are a big company that should be more efficient in dealing with things.

1 Like

I am sorry for the delay, my colleague escalated your ticket to the team and I have added your comments to the ticket for them. I apologize for the delay and will work with the team to get an update.

Hi there-

I have escalated this issue internally and I have also responded to you on your ticket. I will continue to follow up on the ticket 3217343.

Thanks,
Purnima

Hi @echob,

I apologize for the delay in getting this issue resolved for you. We have escalated this issue to our billing engineering team and are waiting for an update from them.