How can I add TXT additional string to Cloudflare?

General
1

What is the name of the domain?

freecook.com.br

What is the error message?

We were not able to retrieve the key length, there is maybe an issue in that key

What is the issue you’re encountering

My emails sent if going to SPAM folder.

What steps have you taken to resolve the issue?

I copy DKIM from Cpanel and paste in Cloudflare, but in Cpanel have another TXT string that I can not install on Cloudflare.
I can insert the first DKIM field, but I can not insert the second string on DKIM in Cloudflare. Follow in attach the image.
How Can I solve this?
Thank you!

What are the steps to reproduce the issue?

Copy the DKIM records from Cpanel
Paste the DKIM records in Cloudflare
Emails are going to SPAM folder.

Screenshot of the error

cloud-fix.png
cloud-fix.png1516×357 42.1 KB

2

You’d have to “combine that” so the end result in a textarea field when you add a new TXT type of the DNS record for default._domainkey under the DNS tab of Cloudflare dashboard for your zone, would be:

"v=DKIM1; k=rsa; p=FIRST_PART" "SECOND_PART"

Navigate to the Email Deliverabillity in cPanel.
Wait for the process to load and check.
Select your domain and from there you can copy the “Full Key” or “Split Key” for DKIM in case it’ll be easier for you.

slika
slika657×300 15.8 KB

Since it’s not your only DKIM, you’ve got s1 and s2 since seems you’re using Sendgrid as well, looks good.

Full helpful report available here:

Furthermore, your SPF record seems to have some issue:

slika
slika1609×983 117 KB

DMARC looks okay.

Please, make sure to switch from :orange: to :grey: (DNS only) below DNS records:

  • autoconfig
  • autodiscover

Could you share your results from test here?:

3

It works fine buddy. Thanks for explanation. Hope it helps anybody also.

1 Like
4

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