Hostgator's ssl issue

Website, Application, Performance Security
1

What is the name of the domain?

misocio.cl

What is the isssue you’re encountering

Hostgator informed about an issue in SSL renewal

What steps have you taken to resolve the issue?

They suggested update this config in cloudflare:

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Off

What are the steps to reproduce the issue?

Hostgator is only informing about SSL renewal could not be done and they can’t give support as domain administration is out of them.

2

Bienvenido a la Comunidad de Cloudflare. :logodrop:

If your origin site is having difficulty renewing certificates using the ACME protocol, these Cloudflare settings may help.

3

Thank you for replying about the issue. My question is about the recommendation you said. Is that for ssl hostgator service? I’m a little bit confused because I have not configured any kind of SSL service because that is part of hostgator service.

4

According hostgator, a workaround to fix this issue would be change the dns in my domain admin to point to hostgator, wait for ssl renewal and after that restore the dns to point to cloudflare. that make sens?

5

the above recommendation is not eficcient, so what about if CF provide and install the SSL certificates? how can I do that?

6

I find those settings work well to ensure that my origin servers successfully renew their certificates every time. If they don’t meet your needs, you could install a longer-lived, free Origin CA certificate from Cloudflare instead. You will need to keep those hostnames proxied since the Cloudflare Origin CA is not trusted by browsers.

7

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