HostGator pointing to Cloudflare, site down, and incorrect DNS IP

What is the name of the domain?

voipsafe.com

What is the error message?

apontamento da hostgator para cloudflare, site fora e ip dns errado

What is the issue you’re encountering

I have my domain, voipsafe.com, hosted on HostGator. When I added it to Cloudflare and pointed it to ali.ns.cloudflare.com and corey.ns.cloudflare.com, my site went down. Another issue is with the DNS voip.voipsafe.com, which I set to an IP address, but when I ping it, it’s resolving to a different IP.

What steps have you taken to resolve the issue?

The action I took was to point it back to HostGator, but I’ll send the screenshots showing the error when it occurred.

Feel free to upload the screenshots, and I’ll analyze them to help resolve the issue!

What are the steps to reproduce the issue?

Try to access the website
Ping the DNS to check the IP

Screenshot of the error

Domain is using ali and corey nameservers as you stated, that’s correct:

Name Server: ali.ns.cloudflare.com
Name Server: corey.ns.cloudflare.com

Is this the expected Website? :thinking:
If yes, then it does work.

Furthermore, if you recently changed your domain nameservers, regular DNS propagation time usually takes up to 24-48 hours to complete.

Nameserver propagation process hasn’t completed yet:

May I ask have you tried using a different Web browser, or tried clearing your Web browser cache?
How about using a Private window (Incognito mode) or a VPN connection if possible?
Is it the same behaviour on your mobile phone (4G LTE, mobile data, cellular)?

You’re behind Cloudflare :orange: proxy, which hides your origin IP address, that way protecting you from attackers.

More about how Cloudflare :orange: proxy works for DNS records can be read at the article below:

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