Hoster says, DNS zonefile isn't available



I just have created a new cloudflare-account (i’m new to cloudflare).
At my hoster, i’m not able to change the dns-servers by myself. I have to contact the support and give them the order - what it did. They gave me the feedback, that they can’t do it, because there is no zonefile available.

While the whole account is new, do I simply have to wait until it’s created/available or do I have to create a zonefile manually in cloudflare?

Kind regards


They can, they do not want to. Which TLD is it?


You need to change the name servers at your domain registrar. Name server advertising (for lookups) is tied to your domain name registration – not your hosting.


@sandro it’s a .com domain.

@sdayman I got the domain from my hoster. it was in the package.


Can you post the domain? Your host is most likely a reseller of an actual registrar. If your host refuses to change your nameservers I’d strongly advise to change host.


@sandro it’s

btw. thx for the quick responses!


Your registrar is Hetzner. Is that your host too?


yes, it is.


Ohh my, they should know better :roll_eyes:

I am not sure what to suggest at this point I am afraid. All they would need to do is set the nameservers to pat and simon (I presume these are the nameservers given to you, right?). Cloudflare actually does announce nameservers. Can you clarify what they exactly want?


I found this, but it doesn’t seem to be available on

edit unfortunately I have only a physical server with them, so don’t know how to help you, never liked merging domain and hosting together for this reason unfortunately.


we would like to process your order.
But after checking DNS we saw, that no zonefile was created on the desired Nameserver(s) (pat/simon). Please inform us, when the desired nameserver was configured correctly. then we can process your order.

do I have the create to zonfile manually on my own. I’ve never done that before. Do you have a tutorial for that?

you have to speak to cloudflare. the zone has to be created on their side.


I am not quite sure what they exactly mean by that but Cloudflare does respond for your domain. It even returns A records for your domain and the www host.


It is replying though.

$ dig A

; <<>> DiG 9.10.6 <<>> A
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45545
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

; EDNS: version: 0, flags:; udp: 512
;			IN	A


;; Query time: 11 msec
;; WHEN: Wed Feb 27 17:09:12 CET 2019
;; MSG SIZE  rcvd: 56


@matteo I did exacty, what is suggested in the article. I concated the admin-adress and then got the answer above.


I’m thinking they want Cloudflare to allow a zone transfer, like Master/Slave DNS.


@matteo does it mean, the zonefile is available? can I copy the response-code and send it to them?


That demonstrates that Cloudflare is already responding for the queries of your domain. As what they mean by zonefile I don’t know.


You need them to clarify what they actually want from you. Cloudflare does respond for your domain.


I answered them, that clourfare is alredy answering requests on and pasted them the response-code above. Let’s see, what they answer.


Hello again,

the support stated, that the zonefile still is unavailable, but they would change dns if I give them the explicit order. Speaks anything against it? What can happen in worst-case? The site is unavailable? At the moment the page is still under construction - so it isn’t a big deal, if it is temporarily unavailable. If I can’t get it work I just can switch to the original dns, can’t I?