Hostage Domain with Unpaid Invoice, No Response From Support

[owen9]

What is the name of the domain?

BridgePoint Bible Church

What is the error number?

1323

What is the error message?

Unable to upgrade until invoice paid

What is the issue you’re encountering

Cannot add domain to cloudflare without paying old invoice, no access to old account

What steps have you taken to resolve the issue?

I have reached out many times with no response, posting here in desperation. My org needs to get this domain moved to Cloudflare, please help.

Billing issues requre a Billing ticket with Support

01377902

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Attempt to add domain on any plan to new account.

Screenshot of the error

[owen9]

Hello? Can I please get some help with this? It is a pressing issue and I do not know who else I can contact.

[cloonan]

@owen9

who else

A ticket with Support is the only way to resolve this, the Community cannot assist. Sorry for the long delay in their reply to you

[owen9]

Thanks, I have been trying to escalate but it sounds like all of these are just very, very behind. Been trying to solve this specific issue for over six months.