Hi,
Thank you for reaching out to us. This sounds like an issue with your ISP. Have you tried reaching out to them regarding this? Are you sure you’re comparing what users are experiencing at the same time, at the same conditions? Can you replicate this issue?
When checking cloudmaxx.com.my I can see the following: cf-cache-status: DYNAMIC, meaning that Cloudflare does not consider the asset eligible to cache and your Cloudflare settings do not explicitly instruct Cloudflare to cache the asset. Instead, the asset was requested from the origin web server. Use Cache Rules to implement custom caching options.
Also, Cloudflare acts as a reverse proxy, where we stand in the middle of the connection between your visitor and your origin server. Requests to any uncached resources will require an extra step:
Visitor -> Cloudflare -> Your Server
For any uncached resources, if the request is sent from a location closer to your server than one of Cloudflare’s datacenters, it’s possible to see longer request times. However, this will not normally be the case. Our CDN Network gives your domain a global presence, and the vast majority of your users will see improved loading times when Cloudflare is enabled.
For cached resources, you will definitely see an improvement.
Note: Each of our datacenters has its own cache, and a request for any cacheable resources will need to hit your origin server first before they can be stored. An initial request will be slower than any subsequent requests.
You can have more insights on your cached resources in the Cache Analytics, and review the Customize cache article if needed.
Cloudflare Observatory can help you understand why your website is slow: Faster website, more customers: Cloudflare Observatory can help your business grow We recommend you to test the performance of your website using the Speed Test under Speed → Observatory in the Cloudflare Dashboard. You can find more details here on how to understand the results.
Please let us know if you’re still experiencing issues once you’re start caching the resources and raised this issue with your ISP.
Kindly,