Hi I got problem Two Auth App


#1

Hi,
i got problem.My old phone is broken, then i cant login to cloudflare account dashboard.
I was try getting new old backup. but i dont know how to get it.
how to remove / reset my two app ?

thank in advance


#2

Hi @wendyfrank4837, sorry about your phone. To remove 2FA, you will need to contact Cloudflare Support, the community cannot assist with that. When you contact Support, they’ll respond immediately with an automated request for details outlined in #6 of this article, Community Tip - Best Practices for Setting up and Using Two-factor authentication. When you respond back with those details, please post the ticket number and we’ll keep an eye out for it as you move through support.


#3

how to contact them ? you have email of them ?

thank sin advance


#4

If you are able to login, the best route is always login to Cloudflare and then contact Cloudflare Support. In this case, mail support AT cloudflare DOT com from the email associated with your account, please do share the ticket number once you have it.


#5

@cloonan thank you very much
i will contact them
hope them read my emails

thank in advance