Hi Guys, I need to put the correct domain on my cloudflare account

What is the name of the domain?

What is the issue you’re encountering

I need to put the correct domin on my cloudflare account it should be my .com account not .au

What steps have you taken to resolve the issue?

Cant seem to swap it

In what area can we help you?

Payment issue

You can’t swap a domain.

You need to add the correct domain… just as you did the “wrong” one.

I’m not sure what you mean by “payment issue”.

Hi George
If what you are saying is true that means that I have just lost a whole years Pro fees on a mistake…

They dont swap domains if you choose the wrong domain, so it means I have to pay another yearly fee for the right domain… This is wrong.

I am sorry to hear this happen to you.

Furthermore, if you mistakenly mistyped exampl instead of example or even selected wrong TLD like .co instead of .com, unfortunately this is treated “as-is”, therefrom if you’ve didn’t double-checked and continued the process of domain registration, not just with Cloudflare Registrar, rather with any other is the same, you’d have to register a new correct domain again.

There is no possibillity to “change”, “replace” or “swap” wrong domain name with correct one at neither domain registrar.

You should register a new domain, hopefully if it’s still available.

Otherwise, may I ask if you’ve selected wrong zone (domain) and purchased Pro plan for it, therefrom want to cancel/refund and subscribe and pay for the correct one? :thinking:

If so, kindly the correct was is to create a Billing Ticket here https://dash.cloudflare.com/?to=/:account/support by selecting Billing, therefore share your ticket number with us so we could escalate your case to he team. Thank you in advance.

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