Help with Upgrading. Tried to upgrade 3 times from Pro to Business

[user89213]

Help with Upgrading. Tried to upgrade 3 times yesterday from Pro to Business…

Each time it said it was successful, however my plan hasn’t changed and my card wasn’t charged.

So either, we are waiting for some type of manual approval or the upgrade is not working.

I want to upgrade to the monthly BUSINESS plan so we can access chat support.

Please Let me know how we can make this upgrade happen.

Thank you.

Steve G

[Wanda]

Hey Steve,

Sorry to hear about that. I’ve created a ticket on your behalf (#2794024), and it should be in your support portal.

See you there!

[user89213]

Thank you. I have submitted a video showing how the upgrade is not taking effect. Need chat support. I sent the video in the Ticket. (#2794024)

[Purnima]

Hi there-

I have responded to your original ticket #2793862 and the issue is resolved.

Thanks,
Purnima

@Wanda

2794024