Help with ticket not being attended, pls

What is the name of the domain?

preciseiot.com

What is the error number?

page not found when trying to delete suscription

What is the error message?

Page not found

What is the issue you’re encountering

I cannot edit or remove a pro plan subscription

What steps have you taken to resolve the issue?

Please, take a look at ticket 01327474 which describes the issue.

Billing issues requre a Billing ticket with Support

01327474

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

Enter to subscriptions page… click edit (nothing happens) click on pro plan (redirected to page not found page).

May I ask if you’ve followed the instructions to disable and cancel your subscription for Pro plan as from below article?

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.
Please, be aware it’s Holidays vibes and there might be limited window from Support, nevertheless the team will surely help. Thank you for patience in advance.

1 Like

Hello… I already read those instructions but the procedure shown there is not working for me. I clearly see two wrong behaviors when try to edit/cancel the subscription:

  1. Click on EDIT link on subscription is not working
  2. Click on PRO PLAN link is sending to a Page not found page.

It seems you’re encountering a “Page Not Found” error when trying to edit or cancel your Pro Plan subscription on preciseiot.com. Since you’ve already submitted ticket 01327474, follow up with the support team for assistance. Ensure you mention the steps to reproduce the issue and request expedited resolution, as this involves billing.

@jamesreacher602 Hi, I understand but that is exactly (one of many) problems I have with the account. Let me explain issues I have following up the ticket 01327474 (all all of them)

  1. I did post the ticket and even that I get no email notification about events on it (did check email rules, spam etc.)
  2. When I check “My cases” page on support I did not get the ticket listed (see attached image), so I cannot check the ticket.
  3. If I click on the link provided in the email confirmation for the ticket I get to the ticket page but keeps loading for ever (see attached image)

So, it’s not only my cancellation problem… the impossible mision to access the support is added to the tragedy. That is why I have to follow up the support because this case is the only one I get response.

Please, I really appreciate someone to take care of it.

This topic was automatically closed after 15 days. New replies are no longer allowed.

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.