Help with DNS Settings

I have a domain that magically is using Cloudflare DNS settings, as prior to this post and setting up an account, I don’t recall ever requesting the DNS settings be pointed to my site using Convertri. Since I inadvertently deleted everything off Convertri, I need my DNS settings so I can create a new page on Convertri with the same domain. I can then point the Cloudflare DNS settings to that new page so I can take the page down, which is my ultimate goal.

How can I get these settings?

You can view your dns records after you login, select the domain and then select the DNS app on your cloudflare dashboard. That will have the IP of your origin server, but what details do you need to recreate on converti?

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Thanks for your response, but I am not able to access that info from my dashboard.

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ah, I see, the zone is still initializing in the account you are using here, you must have activated it in a different account.

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I never had an account prior to setting up this one. This account was set up so I could post in the forum.

The domain you indicated is active in a different account, if you cannot access that account you need to add it to the current account (login & pick a plan to move from the Initializing stage, then change the nameservers at your domain registrar.

If you cannot access the account that holds the active domain you’ll need to recreate the DNS records.

How can I recreate the DNS records if I don’t have them? That was the purpose of my post.

DNS records always come from whoever is hosting your service. They should know the IP address(es) or CNAME aliases you would need to add to DNS.

p.s. Please don’t flag MoreHelp while you’re already receiving help. It alerts a list of people to let them know nobody’s helping you. It’s not polite.


Understood. The domain is inactive with the host and it has been deleted on Convertri. I have been in thorough communication with them both, and they both say I need to get the DNS setting from Cloudflare.

That makes no sense. Why can’t they provide the DNS settings? The only way you’ll ever be able to rummage around for that deleted information here is in the Audit Log at the top of If it’s not there, then it’s not available here. But since you say you never had an account here with that domain, it’s highly unlikely you’ll succeed at this end. Really, if you didn’t set it up here in the first place, then you (personally) were never in possession of that information.

I’d say go back to Converti and tell them you need to start from scratch.


I agree that it makes no sense. Here is what Convertri said:

On Wed, Aug 18, 2021 at 11:40 AM BST, Convertri <[email protected]> wrote:

Hello Lou,

Thanks for your patience while we attend to this matter.

The page is being served from Cloudflare, it doesn’t exist in Convertri (it was just made in Convertri) so you would need to contact Cloudflare to see if they can assist you with that.

Let us know if you need further assistance.

Best regards,

Rose Marie Cabural

[email protected]

It doesn’t just magically come out of thin air. It’s either pulled from an origin somewhere, or is hosted by a Worker/Wrangler/Pages.

As @cloonan said, it’s on a different account. I doubt he’ll give us a hint as to the origin of that content.

So this brings us to the original issue. If it’s “served from Cloudflare”, then there’s really no DNS that points to anywhere. It’d be a CNAME or something else that ultimately points to Cloudflare Serverless.

And back we go to “Why can’t Convertri just start over from scratch?” Who cares where your old stuff was? Just start fresh with Convertri. Why can’t they do that?

Thanks for your reply. . . . no disrespect intended, but I am drunk on support from all 3 vendors. I am not a tech guy. Please give me the exact wording as to what I should ask Convertri for, and I will go back to square one with them.

As I read through all of this again, it sounds like what Convertri does is take an existing hosted site, and make it faster. But you deleted your Convertri setup, and the domain is inactive with the host.

Do I have that somewhat correct?

If so, then what do you mean by the domain being inactive with the host?

Convertri is where I built the site. (I have built more than 12 sites with them). I have always provided their name servers to the registrar, Float Hosting, which is where I got all my domains. I unpublished the pages in question on Convertri and then deleted the site and domain from Convertri’s platform. I did not renew the domain with Float Hosting for that reason. Weeks later I happen to click on a bookmarked link and to my surprise the site still was live, even after clearing my cache and trying multiple browsers.

Now it’s even more of a mystery as to why Cloudflare is involved.

What’s the actual domain?

Ok, I see that it’s using Cloudflare name servers and the domain expires in January.

But you would have had to tell Float Hosting/Snapnames to use Cloudflare’s Ace and Diana name servers, right? Or someone who has access to your domain registrar account.

No one has access to my domain registrar account but me and the vendor. Yes, I did give Float Hosting the nameservers. Here is part of my exchange with them:

Scot W


Sunday, August 22nd, 2021 (22:24)

Hello Lou,

Thank you for writing in.

Unfortunately, we don’t have access to these settings.

Please try to contact cloudflare support for the issue.

Do let us know if you need any other help.

Scot -

Lou Zebedeo


Sunday, August 22nd, 2021 (21:40)

Understood. Is there a possibility you have these setting since I got the domain thru Float Hosting?

On Aug 22, 2021, at 2:13 PM, Float Hosting Support [email protected] wrote:

I’m sorry, but there’s nothing we can do here. Cloudflare is not your host and just publishes the DNS records you tell Cloudflare do use.