Hey Guys,
How are you doing?
We got a Huge Problem with Cloudflare last Week that has been already solved, but I would like to understand some topics about my acc.
We got a problem with Request a dedicated certificate because our acc was blocked with ~$6 that seems was not paid in June.
Questions -
1 - What is the reason for that $6 pending if we have a credit card which is available for automatic payments every month? Do You have a log or some prove that Cloudflare tried to request the payment and got recuse from our card administrator?
2 - Before that, we had a Cost of ~$40/month and I would like to understand why we Got ~$9 now? Are We going to pay that $40+$9 Now? Why isn’t that price ~$40 on the billing report more?
3 - Do we have any pending on this month or other months? If we have, how can I Force the payment since there’s nothing showing in our ACC?
4 - In The past, the service was Dedicated Cert now the name Service is Advanced? Are they the same?
I Gave all perms for the Cloudflare team to check my invoices, etc.
Also, I tried to open a lot of tickets for [email protected] but no answer.
Best Regards,
Jonne T.