Hello, good afternoon
I have a problem with my business plan, I paid for it for a full year and I received the invoice but it does not appear enabled, raise ticket 3154345, 260487, 3154282 but I need support to have the business plan
I’ll flag that for my colleagues, what is the name of the domain?
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the domain is (stratospherecloud.
com)
Hello cloonan
Of the tickets raised, they only send us to the cloudflare documentation, but I cannot find what is required to know how to activate my business plan, it only appears that the account is free, when paid for a year, could you help me with this issue?
The domain you shared is on a free account and active.
You have a domain pending in your account waiting to select a plan type
Initially they tried to place the stratosphere.com.mx domain but it was not allowed and the payment of the 2400USD was made and a message appeared that the payment had already been made, however, I kept asking for the payment, so we thought it was domain issue and within cloudflare the new stratospherecloud.com domain was purchased but when I check it continues in free and it does not enable the option that has already been paid and in the billing of the portal it appears with the balance of $0, but I received an email of both invoices, one for 2400USD that refers to the year’s service paid for the business plan and the other invoice mentions only $0. Could you help me with this case? is critical
Yes, we flagged this for our colleagues in Support and I am copied on the ticket to track progress.
For which website did you purchase the business plan? Is in in the account you are using here?
That’s right, the business plan for stratosphere.com.mx was purchased, but by not allowing the configuration, another domain stratospherecloud.com was purchased and it allowed us to advance, however it appears to us that this form is free, both domains are on the platform, only The only one that appears active for me is stratospherecloud.com, for free, but when I want to continue its configuration it appears that I should purchase a plan, the invoice for the annual payment of the business plan is in-105297
Thank you for the details, that will help the billing agent.
Yes, please, I appreciate the follow-up and ask for support in the resolution of the authorization of the business plan that was paid for the year, because it is critical for the business, for a project that is being worked on.
Hello, good afternoon, do you have any status on this request?
Annex image of the invoice issued by the business plan
I removed the image from your post, the team has the details on your ticket and a link to this topic. They’ll continue to work with you on the ticket 3154345
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