HELP! Not receiving verification email address

I no longer have access to old phone & laptop and need to create new MFA for new phone device.
I attempted to follow the recovery steps outlined at https://dash.cloudflare.com/two-factor/recovery, I do receive the 6 digit code via email, and verify device fails and move to the “contact support” window https://dash.cloudflare.com/login-help but I continue to receive the error message indicating that the email is unrecognized, as shown below:

“We have received your login recovery issue. However, we do not recognize this email as a valid Cloudflare account.
Resubmit your request, but use the email associated with your Cloudflare account.”

I used the same valid email address linked to my Cloudflare account to log in and I received my domain related invoice etc. I’m unsure why Cloudflare system isn’t recognizing it. I tried everything but I keep getting the same message. I had to create a new community account to post this. I email [email protected] and the generic BOT reply was no help. Ticket #3168860, #3168862, #3168865 Someone please help me recover my account.

Please contact me if you need account related info.

Any suggestion regarding this issue? Thank you in advance.

Hello,

Is my email address blocked? I had to create a new login account to post this support ticket.

“Login help request - Unrecognized email
Hello,
We have received your login recovery issue. However, we do not recognize this email as a valid Cloudflare account.
Resubmit your request, but use the email associated with your Cloudflare account.
If you did not send this request you can ignore this message.”

Can someone please contact me, I am dead in the water and don’t have access to my account.

Thank you!

@cloonan can you please assist?

Tickets cannot be opened via email and those are all closed.

This link may help, but it will only work when logged out

If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help

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Hey there, got back to you on your ticket! Looking forward to your reply.

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Hey there, this looks like you’re trying to log in to an account that does not exit.

If you need to access your domain, the best way is to move it out into an account you have access to.

Hi @cloonan @Wanda thank you for helping me out! :smile: :pray:

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