Help my acount

Hello, I need urgent assistance while I am paying the bill. This message comes up:

[For security reasons, there is a problem with your billing profile. Contact [email protected] for assistance. (Code: 1292)]

For security reasons, there is a problem with your billing profile. Contact [email protected] for assistance. (Code: 1292)

This message keeps coming back to me

Please I want to pay the bill to activate other services I need to activate the payment method

[image]

This message already tells you what to do.

Once you contact them, post the ticket number here and @Laurie might take a look.

1 Like

@mahmoudmontash7,

I checked our system and am not seeing a ticket with your account primary email at this time. Please update with your ticket ID once you have submitted it and I can escalate it.